Frequently Asked Questions

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If you have any questions or problems please contact us or email us at backups@sincordia.com.

General

What is Sincordia Online Backup Service?

How does it work?

How much does it cost?

How do I pay?

How can I get support?

 

Setup

Can I set up Sincordia Online Backup on more than one computer?

 

Backup

Can I use my computer while Sincordia Online Backup is backing up my files?

What is the limit of data I can backup?

How often can I backup my files?

How long will it take to backup my files?

 

Restore

How easy is it to restore my data?

What is Sincordia Online Backup Service?

Sincordia Online Backup Service allows you to backup all of your important data remotely simply by downloading our software onto your desktop or laptop computer or server. You choose which files to backup and at which time Sincordia Online Backup should perform the backup. Once you've backed up your files you can view them from anywhere - from any web browser, or from your mobile and tablet. You can view your photos and documents, and even listen to your music and watch your movies, wherever you are. You can be sure your files are safe and secure. We keep multiple copies of your files, so you can get to them at any time, and we encrypt them with military-grade encryption, so that they're completely private.

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How does it work?

Online Backup protects your precious files by keeping a copy safely online. It's hassle-free, easy-to-install, completely secure - and backs up your entire PC or Mac, no matter how many files you've got or how much space you are using. Once you have chosen which files you want to backup from your computer or server, it's simply a matter of sitting back and letting the backup software do the rest. You can either set the software to backup in real time (as soon as a file is created/updated it will be backed up) or you can set the backup to take place at a certain time of the day.

Once you've backed up your files you can view them from anywhere - from any web browser, or from your mobile and tablet. You can view your photos and documents, and even listen to your music and watch your movies, wherever you are. You can be sure your files are safe and secure. We keep multiple copies of your files, so you can get to them at any time, and we encrypt them with military-grade encryption, so that they're completely private.

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How Much does it cost?

We have 2 packages to choose from both packages allow for unlimited data you just need to choose how many machines you need to back up.
Single Machine / Unlimited Data  - £4 per month
Unlimited Machines / Unlimited Data  - £15 per month

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How do I pay?

We accept all major debit and credit cards. You can also pay by direct bank transfer. Once this is inplace, we will automatically take payment. You can sign up for your package by clicking here

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How can I get support?

If you have any questions or problems about Sincordia Online Backup Service, please contact us or send an email to backups@sincordia.com. Alternatively you can call us on 01926 424900 and we will be happy to answer any of your queries.

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Can I set up Sincordia Online Backup on more than one computer?

Yes, if you purchase the Unlimited Machines package you will be able to install the software onto any number of machines provided that they are all using either one of Windows or Mac operating systems.

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Can I use my computer while Sincordia Online Backup is backing up my files?

Yes, Sincordia Online Backup is able to run in the background as you use most of your programs as usual, the only exceptions to this being database related files and programs and Outlook.

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What is the limit of data I can backup?

There is no limit to how much data you can backup. Both of our packages offer unlimited storage space.

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How often can I backup my files?

You can set Sincordia Online Backup software to automatically backup your data in real time, meaning as soon as the file changes it is backed up, or you can set the backup to run at a certain point in the day or night. With Sincordia Online Backup it couldn't be easier to schedule backups.

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How long will it take to backup my files?

The first backup will take the longest time as all files that you have selected will need to be uploaded, however any backups after that will be far quicker as incremental backups are used, meaning that only new or updated files will be backed up to our data centre.

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How easy is it to restore my data?

You can view your files from anywhere by logging into our secure online system - from any web browser, or from your mobile and tablet. You can view your photos and documents, and even listen to your music and watch your movies, wherever you are. You can then select the file/s you need to restore and choose download. You can be sure your files are safe and secure. We keep multiple copies of your files, so you can get to them at any time, and we encrypt them with military-grade encryption, so that they're completely private.

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